To help you manage your account and check entries on it, we will give
you account statements at regular intervals unless this is not appropriate for the type of
account you have [like an account where you have a passbook].
We will normally provide you with a statement periodically as per our
policy. You can ask us to provide you with account statements more often than is normally
available on your type of account, but there may be a charge for this service.
You will also be able to see your last few transactions on ATM or
through your internet account wherever such facilities are available with us.
We will also send you statement of accounts by e-mail, if you so desire,
provided we have such facility with us.
Clearing Cycle / Collection Services
We will tell you about the clearing cycle, including when you can
withdraw money after lodging collection instruments and when you will start to earn
interest.
We will give immediate credit to your account for outstation cheques
lodged by you and will allow you to draw against such instrument[s] under collection as
per prevailing RBI guidelines. [Presently, instruments upto Rs.15,000/- tendered by
customers operating accounts satisfactorily.]
We will pay interest on funds involved if collection is delayed beyond
the normal period as stipulated by RBI.
Cash Transactions
You should count notes and ensure correctness before leaving the cash
counter.
Avoid writing anything on the face of the notes and co-operate with us
by
remitting notes in unstapled / unstitched conditions as required under RBI's Clean Note
Policy.
Direct debits and standing instructions
We will act upon mandates given by you for direct debits [say ECS] and
other standing instructions.
Cheques issued by you
We will keep original cheques paid from your account or copies, for such
periods as required by law.
If, within a reasonable period after the entry has been made on your
statement, there is a dispute about a cheque paid from your account, we will give you the
cheque or a copy as evidence.
We will tell you how we will deal with unpaid cheques and out-of-date
[stale] cheques.
Accounts operated/services rendered as agents of Government and RBI
[applicable only to banks authorized to handle the business]
While opening PPF / Pension Accounts or investing in Relief / RBI Bonds,
we will tell you about operational guidelines for such accounts / transactions.
Foreign exchange services offered through authorized offices
We will provide you details of the service, exchange rates and charges
that apply to foreign exchange transactions, which you are about to make. If this is not
possible, we will tell you how these will be worked out.
If you want to transfer money abroad, we will tell you how to do this
and will give you:
a description of the services and how to use them
details of when the money you have sent abroad should get there and the
reasons for possible delays
the exchange rate applied when converting to the foreign currency, and
details of any commission or charges which you will have to pay.
If money is transferred to your bank account from abroad, we will tell
you the original amount received and charges, if any. If the sender has paid all charges,
we will not deduct charges when we pay the money into your account.
We will guide you about regulatory requirements or conditions relating
to foreign exchange services offered by us as and when required by you.
Protecting your account
We will tell you what you can do to help protect your accounts. You can
find out more about what you can do to help in section 11 of this Code.
In the event your cheque book, passbook or ATM/Debit card has been lost
or stolen, or that someone else knows your PIN or other security information, we will, on
your notifying us, take immediate steps to try to prevent these from being misused.
