Banker's Fair Practice Code

Introduction l  Our key commitments to you l Information l Interest Rates l Charges l
Terms and Conditions l Advertising and Marketing l Account Operations l Cards and PINs l Protection l
What you can do to protect your accounts l Loans and Advances l Further Assistance l Monitoring l
More Information about the Code l Annexure 

    Interest Rates

1. You can find out about our interest rates by:

• looking at the notices in our branches

• phoning our branches or help-lines

• looking on our website; or

• asking our designated staff.

2. When you become a customer, we will give you information on the interest rates which apply to your accounts, and when we will pay interest on your deposits or debit interest on your loan accounts. We will also tell you our website address, our help-line numbers and the other ways in which you can find out about changes in the interest rates.
          

3. We will explain how we apply interest to your account.
         
   Changes in interest rates

4. When we change the interest rates on our products, we will update the information on our telephone help-line and our website within three working days.
        
   Interest on savings accounts       

5. At the time of opening of the account, we will inform you of the rate at which interest is paid on your savings deposits [presently, it is regulated by Reserve Bank of India], how it is calculated and its periodicity.
         

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