If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Zonal Head concerned.
Click here for details of Zonal heads |
To be redressed in 07 Days of receipt of complaint. |
If the complainant still feels unsatisfied with the responses received, he/she can address the complaint to the bank’s Nodal Officer at Head Office designated to deal with customers’ complaints / grievance giving full details of the case on the below mentioned address :
The General Manager (Marketing)
Allahabad Bank, Head Office,
2, N s Road, Kolkata – 700 001,
Phone No. - 033-22319234, Mobile No. - '09163300910, Fax No. - 033-22319235
e-mail id - trishna.guha@allahabadbank.in |
To be redressed in 07 Days of receipt of complaint. |
After exhausting all the above machinery / channels, if the customer is not satisfied within 21 days, he/she may write to Chairman & Managing Director of the Bank and even after this, if he/she is not satisfied, he/she is free to take recourse to the following:
The District Consumer Forum under Consumer Protection Act, 1985. |
