Banker's Fair Practice Code

Introduction l  Our key commitments to you l Information l Interest Rates l Charges l
Terms and Conditions l Advertising and Marketing l Account Operations l Cards and PINs l Protection l
What you can do to protect your accounts l Loans and Advances l Further Assistance l Monitoring l
More Information about the Code l Annexure 

Further Assistance

    Complaints / Grievances and Feedback / Suggestions

    Internal procedures

1. If you want to make a complaint, we will tell you how to do this and what to do if you are not happy about the outcome. Our staff will help you with any questions you have.

2. Within two weeks of receiving your complaint, we will send you a written acknowledgement. 

3. After examining the matter, we will send you our final or other response within eight weeks and will tell you how to take your complaint further if you are still not satisfied.
       
   Banking Ombudsman Service and other avenues for redressal

4. Within 60 days of lodging a complaint with us, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach Banking Ombudsman appointed by Reserve Bank of India under Banking Ombudsman Scheme 2002. Details of Banking Ombudsman are displayed in the branch notice boards. Our staff would explain the procedure in this regard.
     
   Feedback and Suggestions

5. Please provide feedback on our services. Your suggestions will help us to improve our services.

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