1. Banker's Fair Practice Code

   Introduction l  Our key commitments to you l Information l Interest Rates l Charges l
   Terms and Conditions l Advertising and Marketing l Account Operations l Cards and PINs l Protection l  What you can do to protect your accounts l Loans and Advances l Further Assistance l Monitoring l
   More Information about the Code l Annexure

    KEY COMMITMENTS

Our key commitments to you

We promise to:

• Act fairly and reasonably in all our dealings with you by:

  • meeting the commitments and standards in this Code, for the products and services we offer, and in the procedures and practices our staff follow

  • making sure our products and services meet relevant laws and regulations

  • our dealings with you will rest on ethical principles of integrity and transparency. 

• Help you to understand how our financial products and services work by:

  • giving you information about them in plain Hindi and/or English and/or the local language

  • explaining their financial implications and

  • helping you choose the one that meets your needs.

• Deal quickly and sympathetically with things that go wrong by:

  • correcting mistakes quickly

  • handling your complaints quickly

  • telling you how to take your complaint forward if you are still not satisfied and

  • reversing any bank charges that we apply due to our mistake.

• Publicise this Code, put it on our website and have copies available for you on request.

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