| Banker's Fair Practice Code
Introduction
l Our key commitments to you l
Information l Interest Rates l Charges
l
Terms and Conditions l Advertising
and Marketing l Account Operations l
Cards and PINs l Protection l
What you can do to protect your accounts l
Loans and Advances l Further
Assistance l Monitoring l
More Information about the Code l Annexure
Protection
Confidentiality
We will treat all your personal information as private and confidential
[even when you are no longer a customer]. We will not reveal transaction details of your
accounts to a third party, including entities in our group, other than in the following
four exceptional cases when we are allowed to do
If we have to give the information by law
If there is a duty towards the public to reveal the information
If our interests require us to give the information [for example, to
prevent fraud) but we will not use this as a reason for giving information about you or
your accounts [including your name and address] to anyone else, including other companies
in our group, for marketing purposes
If you ask us to reveal the information, or if we have your permission
to provide such information to our group/ associate/ entities or companies when we have
tie-up arrangements for providing other financial service products.
Wherever we have installed CCTV for close surveillance as part of
security arrangements, the same will be indicated.
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