1.0   The particulars of our Organisation, functions and duties : Sec.4 (1)(i)
                                                                              
The Bank was established on 24th April 1865 and was nationalized in the year 1969 as per the provisions of Banking Companies (Acquisition and Transfer of Undertakings) Act, 1970.

The Bank carries on the business of banking as envisaged under the provisions of Banking Regulation Act 1949. Being a public sector commercial bank, it functions under the overall guidance of Ministry of Finance, Reserve Bank of India and the Board of Directors of the Bank. The bank has a three tier organizational structure consisting of Head Office (Corporate Office), 41 Zonal Offices, 2 Field Offices   and  the branches. 

The main functions of the Bank are as under ;

2.0    The Powers and Duties of Officers and Employees : Sec.4(1)(ii)

     The authorities and duties of the Officers and Employees are incorporated in the policies laid down by the bank with the approval of the Board.  The top management, executives and other officials discharge their duties in furtherance of the business plan objectives framed by the Bank from time to time.  The delegated powers are periodically reviewed by the Board and necessary revision is made, as and when required for effective functioning of the Bank.

3.0  The procedure followed in the decision making process including channels of 
         supervision and accountability : Sec.4(1)(iii)
                                                                                                                                               
     The Bank has a three tier organizational set up consisting of branches, Zonal Offices and Head Office.  The decision making process is based on the delegated power to each units.  The Board of Directors of the Bank or its Committees are empowered to formulate policies regarding delegation of authorities to various functional heads.  The Board of Directors, in turn, is guided by the policies of Government of India and Reserve Bank of India in formulating policies for implementation by the Bank.

4.0   The norms set by the Bank for the discharge of its functions : Sec.4(1)(iv)
          
     The Bank believes that sound principles of corporate governance are important keys to success, as these enhance the ability to secure the confidence of its stake holders.  Good corporate governance starts at the top, both with the Board of Directors and the management who take appropriate steps in meeting highest standards of excellence.  The ethos of the Bank aims at:

  a) Maximising shareholder value in a legal and ethical manner.
  b) Ensuring fairness, courtesy and dignity in all transactions within and outside the bank with
      customers, employees, investors, partners, competitors, the Government and the Society.       
  c) Open, transparent and merit based Management.

5.0  The rules, regulations, instructions, manuals and records held by it or under    its control or used by its employees for discharging its functions : Sec.4(1)(v)
                                              
The Bank is guided by the circulars/instructions issued by Ministry of Finance, Reserve Bank of India and Indian Banks’ Association from time to time.  However, these circulars/instructions are voluminous and it is difficult to incorporate the same here and those may be obtained from the Public Information Officers on request in terms of the provisions of the Act.  The Bank has also brought out manual of instructions on various functional areas for the benefit of employees.  The Bank is also issuing instruction circulars on various issues which are required to be implemented by the branches /offices.  As these circulars are voluminous, it may not be possible to publish the same here.  However, specific request, if any, in this regard will be considered by Public Information Officers in terms of the provisions of the Act.

6.0    A statement of the categories of documents that are held by it or under its control : Sec.4(1)(vi)
                                                                                                                                        
In view of multitude of functions and geographical spread of branches/offices, it is impractical to publish the statement of the categories of documents held by us.  However, specific request, if any, in this regard will be considered by the Public Information Officers in terms of the provisions of the Act.

7.0 The particulars of any arrangement that exists for consultation with or   representation by the members of the public in relation to the formulation of its policy or implementation thereof : Sec.4(1)(vii)

     There is no arrangement for consultation with the members of the public in formulation of policies by the Bank.  However, the general public aggrieved by the policies of the Bank may air their grievances through the various channels available to them.

8.0   A statement of the Board, Councils, Committees and other bodies consisting of two or more persons constituted as its part for the purpose of its advice and as to whether meetings of these boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public: Sec.4(1)(viii)
                                                                                                               

The Board is constituted in accordance with the Banking Companies (Acquisition and Transfer of Undertakings) Act 1980 and Nationalised Banks (Management & Miscellaneous provisions) Scheme 1980 and is represented by persons with diversified professional experience.  The Directors bring in wide range of expertise and experience to the Board, facilitating proficient and unbiased direction and control to the Bank.

The Board has constituted various committees as under, which provide specific and focused governance in the important functional areas and control affairs of the Bank.

8.1.1  Management Committee :

The Management Committee is constituted as per the provisions of Nationalised Bank (Management and Miscellaneous provisions) scheme 1980.

8.1.2     Audit Committee :

The  formation and functioning of Audit Committee is governed by the directions of RBI.  The main function of Audit Committee is to assess and review the financial reporting system of the bank to ensure that the financial statements are correct, sufficient and credible. It reviews with the management the financial statements before submissions to the  Board. The Audit Committee provides direction as also oversees the operation of the total audit functions in the Bank and follow up the statutory/external audit of the Bank and inspection of RBI.

8.1.3     Directors’  Promotion Committee :

The Directors’ Promotion  Committee has been constituted to review disposal of vigilance and non- vigilance disciplinary cases of strategic importance in terms of  RBI  and Govt. of India guidelines on Corporate Governance and Risk Management.

8.1.4     Share Holders’ /Investors’ Grievance Redressal Committee :

The Committee looks into the redressal of investor grievances in a time bound manner.

8.1.5     Information Technology Sub-Committee :

In the changing environment, to suit the growing needs of customers, the Bank has been taking various initiatives.  To guide the Bank for accelerated implementation of these projects and also to explore the possibility of providing innovative technology based products, this Committee has been constituted.

The Committee has been formed to guide the Bank in respect of integrated risk management.

8.1.7    Fraud Monitoring Committee:

The Fraud Monitoring Committee has been constituted exclusively for monitoring review and follow-up of cases of frauds of Rs.1 Crore and above, keeping in view the delay caused in various aspects in fraud like detecting, reporting to regulatory and enforcement agencies and action against perpetrators of the fraud.

This committee has been constituted as per IBA Guidelines to  review H.R. Policies of the bank and the compensation structure of Chairman &   Managing Director, Executive Directors and Executives of the bank.

As per Govt. guidelines the whole time Directors of the bank are entitled to performance linked incentives subject to achievement of Board quantitative parameters fixed for performance evaluation matrix based on the various compliance reports during the last year. The Committee has been constituted to fix  performance evaluation of whole time Directors.

With a view to safeguarding the individual customers right and to deliver better customer service, the Committee has been constituted.

The Board and its Committees meet at frequent intervals and guide the Bank to achieve its objectives in a prudent and efficient manner and to ensure high standards of customer service, ethical practice and professional management of the Bank.  The responsibilities such as policy formulation, performance review analysis and controls are discharged by the Board and its Committees.

It may be noted that the meetings of the Boards or Committees are not open to the
public and the minutes of such meetings are also not accessible to public.

9.0   A directory of Officers and Employees of the Bank : Sec.4(1)(ix)
                                                                                                                                                                                              
As the number of officers and employees is quite large and they are subject to transfer, it is not possible to publish the list of officers and employees and keep the same updated from time to time.  Any person interested in seeking information about any officer and employee of the Bank can approach the Public Information Officer in that behalf in terms of the provisions of the Act.
 
10.0  The monthly remuneration received by each of the officers and employees    including the system of compensation as provided in the regulations of the Bank. : Sec.4 (1)(x)

The information about the salary and remuneration paid to officers and employees can be obtained from the Public Information Officer in terms of the provisions of the Act.

11.0  The budget allocated to each of its agencies, indicating the particulars of all   plans, proposed expenditure and reports on disbursement made : Sec.4(1)(xi)

Bank prepares budget for expenditure for meeting expenses of various functionaries at branches / Zonal Offices.

Bank has various subsidy linked lending schemes based on RBI/ Government directives to cater to the different sections of the society.

13.0   The particulars of recipients of concession, permits or authorisation granted by the Bank : Sec.4 (1)(xiii)

Bank allows concession in interest rates on loans and service charges to the valued customers strictly on merit of the individual cases.

14.0   Details in respect of the information, available to or held by it, reduced in an electronic form : Sec.4 (1)(xiv)
 

Any person requiring information in this regard may approach the Public Information Officer in terms of the provisions of the Act.

15.0  The particulars of facilities available to citizens for obtaining information including the working hours of a library or reading room, if maintained for public use : Sec.4 (1)(xv)

All our branches / offices observe 15th of every month as ‘Customer Day’ and on that day customers/public may approach the unit heads without any prior appointment.  In large branches, ‘May I Help You’ counters are provided wherein the public can obtain the information.  The following documents are also available in all our branches/ offices which provide the details of the facilities available to customers

¨  Rights of the Depositors
¨  Citizen Charter
¨  Fair Practice Code
¨  Banking Ombudsman Scheme

16.0  The names, designation and other particulars of the Public Information Officer : Sec.4(1)(xvi)

As displayed on website.

17.0  Such other information as may be prescribed and thereafter update these publications every year : Sec.4(1)(xvii)

Further, any suggestion, complaint etc. may be sent to Public Information Officer/ Nodal Officer for necessary action.

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