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Citizens Charter
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Time - Norms for various Banking Transactions
- For cash payment
- Through teller 3 to 8 minutes
- Through cashier 8 to 15 minutes
- Receipt of cash 10 to 20 minutes
- For issuance of demand draft/ traveler cheques/ fixed deposit receipt 15 to 25 minutes
- Payment of demand drafts 10 to 20 minutes
- Payment of fixed deposit receipts 15 to 20 minutes
- Opening of an account 20 to 25 minutes
- Retirement of bills 20 to 30 minutes
- Updation of pass books 5 to 15 minutes
- Statement of accounts within 7 days
- Collection of cheques : Local - 2 to 4 days, Outstation - 10 to 14 days
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